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Terms and Conditions
TERMS AND CONDITIONS
Effective Date: June 8 2025
Last Updated: June 8 2025
AGREEMENT TO TERMS
The Terms of Use Agreement ("Agreement"), created on the effective date and last amended on date above, is made between you ("user," "you" or "your"), and:
The owner mentioned above includes its affiliated companies, websites, applications, software, and tools (the "Company," "we," "us," or "our"), and, with this Agreement, outlines the rights and obligations that you and all users share, as well as any other media form, media channel, mobile website or mobile application related or connected thereto (collectively, the "website"), for the purpose of making use of any of the content, software, or other tools on the website ("services").
PAYMENTS.
All or a portion of the services offered by the Company on the website are paid in accordance with the terms below:
- ) Forms of Payment. We accept payment through the methods offered at the time of purchase or when a balance is due. The provider and method of payment are determined by your location, device, and purchased item. We reserve the right, at any time, to reject payment for any reason.
- ) Currency. Payments will be accepted on the website in the currency based on your location and in accordance with local laws.
- ) Refund Policy. Except when required by law, payments made by a user are not refundable by the Company. Refund requests are administered on a case-by-case basis and, if granted, do so at the sole discretion of the Company.
- ) In-App Purchases. If the website's services are offered on an Android, iOS, or other mobile application ("mobile app"), this Agreement also applies to payments made on the mobile app. In addition, payments made on the mobile app must also be in accordance with the terms of the mobile app platform or "store."
ACCESS.
Your access to and use of the website and the services is conditional upon your acceptance of and compliance with this Agreement, which applies to all the website's visitors. If for any reason, you do not agree with any of the terms of this Agreement, you may not access the website or its services. You can view full terms and conditions at request to admin@layleze.com
Return and Refund Policy
ONLINE RETURN POLICY
Effective as of: June 8 2025
- EXCHANGES. We allow exchanges only. We do not allow returns for refund. For items purchased online, exchanges are accepted within 15 days of the delivery date. To initiate an exchange, please contact us at Exchange@layleze.com to obtain a return authorization. Be sure to include the item's order number and your reason for the exchange. Exchanges that are shipped without authorization may not be accepted. Please allow up to 10 business days for your exchange to be processed once we receive your item.
- RETURN SHIPPING. Return authorization for items shipped in error, or items being returned/exchanged because they are defective or damaged, will include a pre-paid shipping label.
Return shipping on items that are being returned/exchanged for other reasons will be paid for by the customer.
- ELIGIBLE ITEMS. The following items: Clearance items, Final Sale items, Perishable items, Special-Order items, Custom Products, and Gift Cards are not eligible for return/exchange. We reserve the right to refuse any return/exchange, at management's discretion, if the item being returned/exchanged does not meet the criteria set forth within this policy.
- CONDITION OF ITEMS. Except for items that were damaged when purchased, items may be
"open box" but must be unused, undamaged, and complete with all original packaging.
- FORM OF PAYMENT. Refunds, if issued, will be issued in the original form of payment minus shipping and handling fees unless otherwise stated. If the original form of payment is unavailable, store credit may be issued at our discretion.
- RESTOCKING FEE. Except for items that are returned/exchanged for being damaged or defective, to cover the cost of inspecting, repackaging, and restocking certain items, a restocking fee of 10% (or the maximum amount permitted by law, whichever is less) may be assessed for the following items or types of items: All items. The restocking fee will be deducted from the refund amount, if any, where permitted by state law.
If you have any questions about this return policy, please contact us at Exchange@layleze.com
